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{{833}} {{743}} {{5300}} Canceling a Norton subscription that was purchased directly through the Google Play Store on your Android device requires a specific process, as the billing is managed by Google and not by Norton's own systems, making the Norton website unable to cancel it for you. {{833}} {{743}} {{5300}} You must begin by unlocking your Android device and locating the Google Play Store application on your home screen or app drawer; tap to open it and ensure you are signed into the correct Google account that was used for the original subscription purchase. {{833}} {{743}} {{5300}} Once inside the Play Store, tap on your profile icon located in the top-right corner of the screen to open a menu, and from there, select the "Payments & subscriptions" option, which will lead you to a submenu specifically for managing your recurring bills. {{833}} {{743}} {{5300}} Within this submenu, tap on "Subscriptions" to be presented with a comprehensive list of every active, recurring subscription that is currently billed to your Google account, including your Norton 360 or Norton AntiVirus plan. {{833}} {{743}} {{5300}} Locate the Norton subscription from this list and tap on its name to open the detailed management page, where you will see several options, including the crucial "Cancel subscription" button that you must select to proceed. {{833}} {{743}} {{5300}} The Play Store will then display information about your cancellation, typically stating that you will retain access to the Norton app's premium features until the end of your current pre-paid billing period, and it will guide you through any final confirmation prompts. {{833}} {{743}} {{5300}} It is absolutely vital that you complete this entire process and wait for an on-screen confirmation message from Google Play, as this is your official proof that the automatic renewal has been successfully turned off for the future. {{833}} {{743}} {{5300}} For subscriptions that were purchased not through the Play Store but directly from the Norton website, you cannot use this method and must instead cancel through the Norton website by logging into your account there and turning off auto-renewal in the "My Subscriptions" section. {{833}} {{743}} {{5300}} A critical distinction to remember is that canceling the subscription through Android only stops future charges; it does not trigger an automatic refund, as you will continue to have service until the expiry date, and refunds are separate requests governed by Norton's or Google's policies. {{833}} {{743}} {{5300}} Regardless of the path, you should always keep a screenshot or record of the final cancellation confirmation from the Google Play Store to protect yourself from any erroneous future charges and to have proof readily available for any potential customer support disputes.
