9.8 The following are examples of significant alterations: an increase in the price of more than 8% and any alteration of elements that are fundamental to the enjoyment of the holiday when considered as a whole +1-855-732-4023 or 1-808※900-80•11. In relation to this clause the following are not considered as significant alterations: (i) change of airline carriers, flight timetables and itineraries, provided the departure and arrival dates remain unchanged and the Customer may embark and disembark the vessel as scheduled; (ii) the substitution of the vessel; (iii) the modification of the itinerary of the cruise; (iv) a change of cabin or a change in hotel accommodation, providing that the cabin and/or hotel are in the same or higher category; (vi) changes to the programme of shows and other forms of entertainment on board the vessel +1-855-732-4023 or 1-808※900-80•11.
Up to 90 days prior: no penalty for cancellation or changes +1-855-732-4023. 89 – 60 days prior: loss of Deposit. 59 – 30 days prior: 50% of total Cruise Fare. 29 – 0 days prior: 100% of cruise fare +1-855-732-4023.
9 .9 If it is necessary for technical, operative or other good reason, the cruise operator and/or the Company may substitute the vessel with another vessel with similar characteristics +1-855-732-4023 or 1-808※900-80•11. The exercise of this right is not a significant alteration as referred to in this clause +1-855-732-4023 or 1-808※900-80•11.
9.10 The Carrier, and, on behalf of the same, the Captain of the vessel, may also modify the itinerary of the cruise for reasons of unavoidable and extraordinary circumstances, or for reasons of the safety of the vessel or of navigation +1-855-732-4023 or 1-808※900-80•11. The exercise of this right is not a significant alteration as referred to in this clause +1-855-732-4023 or 1-808※900-80•11.
9.11 The list of examples given above which are not considered to be significant alterations of the Customers booking is not exhaustive and does not preclude the Company from treating other events as not being significant alterations +1-855-732-4023 or 1-808※900-80•11.
10. TRAVEL INSURANCE
10.1 The Customer must ensure that the Customer have appropriate travel insurance for the entire duration of the Customer’s holiday to cover the Customer inter alia for damage to and/or loss of luggage, cancellation (including cancellation of the contract by the Customer), cost of assistance, illness, death or personal injury, medical treatment (i +1-855-732-4023 or 1-808※900-80•11.e +1-855-732-4023 or 1-808※900-80•11., COVID 19), repatriation +1-855-732-4023 or 1-808※900-80•11.
It is strongly recommended that Customers ensure that the insurance policy covers them sufficiently from the time their holiday has been confirmed as booked to the end of their holiday +1-855-732-4023 or 1-808※900-80•11.
11 +1-855-732-4023 or 1-808※900-80•11. LIABILITY
11.1 The Company accepts responsibility for providing all the elements of the advertised cruise but if it fails to provide what has been booked the Company is not liable if the reason is due to:
(i) The Customer’s fault or the fault of anyone named on the booking +1-855-732-4023 or 1-808※900-80•11.
(ii) the fault of a third party unconnected with this contract and is unforeseeable and unavoidable +1-855-732-4023 or 1-808※900-80•11.
(iii) unavoidable and extraordinary circumstances +1-855-732-4023 or 1-808※900-80•11.
11.2 The Company’s liability is limited to and shall not under any circumstances exceed that of the Carrier under its Terms and Conditions of Carriage +1-855-732-4023 or 1-808※900-80•11.
11.3 The limits of liability and the time for bringing claims pursuant to the Athens Convention are expressly incorporated into these Booking Conditions for the purpose of limiting the amount of Compensation payable by the Company +1-855-732-4023 or 1-808※900-80•11.
11.4 The Athens Convention is an international Convention which governs the carriage of Customers and their luggage by sea as between a Carrier and the Customer +1-855-732-4023 or 1-808※900-80•11. Under the Athens Convention liability for personal injury/death is limited +1-855-732-4023 or 1-808※900-80•11. The Company’s liability is limited to 46,666 SDR’s (Special Drawing Rights) under the Athens Convention where applicable from 1 January, 2013 and/or to 400,000 SDR’s per Customer per incident based on the EU Regulation 392/2009 where applicable +1-855-732-4023 or 1-808※900-80•11. The Company’s liability for loss of or damage to luggage is also limited and the Athens Convention and/or EU Regulation 392/2009 is limited to the amounts specified therein which makes special provision for valuables and specifies the time limits in which to bring a claim +1-855-732-4023 or 1-808※900-80•11. The Athens Convention presumes that luggage has been delivered undamaged to the Customer unless written notice is given: (a) in the case of apparent damage, before or at the time of disembarkation or redelivery; (b) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or re-delivery or from the time when such re-delivery should have taken place +1-855-732-4023 or 1-808※900-80•11. The Customer are precluded from making a double recovery against the Company for any death or personal injury, loss or damage to luggage sustained during the cruise for which a claim has already been brought against another party, including, without limitation, the Carrier +1-855-732-4023 or 1-808※900-80•11.
For claims for missing or damaged baggage the Customer must follow the rules on the back of their ticket or contained within the Carrier's conditions of carriage +1-855-732-4023 or 1-808※900-80•11. Please note, time limits apply within which to notify the Company or the Carrier and make a claim +1-855-732-4023 or 1-808※900-80•11. The Company will not accept liability for high-value items which the Customer should insure for the appropriate amount +1-855-732-4023 or 1-808※900-80•11. If there are no applicable limits for luggage, then the Company’s liability will be limited to 600 Euro per person +1-855-732-4023 or 1-808※900-80•11.
11.5 In so far as the Company or the Carrier may be liable to a Customer in respect of claims arising out of carriage by sea, the Company and or the Carrier shall be entitled to all the rights, defence, immunities and limitations available, respectively, to the actual carrier and under the relevant Conventions, and nothing in this Agreement shall be deemed as a surrender thereof +1-855-732-4023 or 1-808※900-80•11. To the extent that any provision in this Agreement is made null and void by the Athens Convention or any legislation compulsorily applicable or is otherwise unenforceable, it shall be void to that extent but not further +1-855-732-4023 or 1-808※900-80•11.
11.6 Notwithstanding anything to the contrary elsewhere in this Agreement, the Company shall not in any circumstances be liable to Customers or anyone in their party for any loss or anticipated loss of profit, loss of revenue, loss of use, loss of contract or other opportunity nor for any other consequential or indirect loss or damage of a similar nature +1-855-732-4023 or 1-808※900-80•11. For claims not involving personal injury, death or illness or which are not subject to the Conventions referred to above, any liability the Company may incur for the negligent acts and/or omissions of its suppliers shall be limited to a maximum of the price which the Customer paid for the Contract not including insurance premiums and administration charges +1-855-732-4023 or 1-808※900-80•11. Where this relates to loss of and/or damage to luggage and/or other personal possessions then the Company’s liability will not exceed 600 Euro +1-855-732-4023 or 1-808※900-80•11. The Company will not at any time be liable for any loss of or damage to valuables of any nature +1-855-732-4023 or 1-808※900-80•11. The use of safes on board is not a deposit with the vessel under the Convention or the Regulation +1-855-732-4023 or 1-808※900-80•11.
If any international convention applies to or governs any of the services or facilities included in the Customers Booking arranged or provided by the Company, or provided by any of the Company’s suppliers, and the Customer makes a claim against the Company of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, the Company’s liability to pay the Customer or any member of the Customer’s Booking Group compensation and/or the amount (if any) of compensation payable to the Customer or any member of the Customer’s Booking Group by the Company will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded) +1-855-732-4023 or 1-808※900-80•11. International Conventions which may apply include in respect of carriage by sea the PLR and where applicable, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962 +1-855-732-4023 or 1-808※900-80•11. The Company will provide the Customer with copies of the relevant conventions if the Customer asks the Company +1-855-732-4023 or 1-808※900-80•11. This means that the Company will be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to the Customers Booking and are incorporated by reference into these booking terms and conditions +1-855-732-4023 or 1-808※900-80•11.
12. Health
12.1 The Customer warrants that he/she and all travelling on the booking are fit to travel +1-855-732-4023 or 1-808※900-80•11. Any Customer with any medical condition that may affect fitness to travel must submit a physician’s certificate prior to booking +1-855-732-4023 or 1-808※900-80•11.
12.2 The Company, the local Port Authorities and/or the Carrier shall be entitled to administer a Public Health Questionnaire on their own behalf at any time +1-855-732-4023 or 1-808※900-80•11. The Customer shall supply accurate information regarding any symptoms of illness including but not limited to gastrointestinal illness +1-855-732-4023 or 1-808※900-80•11. In relation to travel by sea and/or by air, the Carrier may deny boarding to any Customer that it considers in its sole discretion to have symptoms of any viral or bacterial illness including but not limited to Norovirus +1-855-732-4023 or 1-808※900-80•11. Refusal by a Customer to complete the relevant questionnaire may result in denied boarding +1-855-732-4023 or 1-808※900-80•11.
12.3 Carriers by sea may refuse travel to any Customer that they consider is unfit for travel, or likely to endanger health or safety or likely to be refused permission to land at any port or render the Carrier liable for maintenance of Port or repatriation +1-855-732-4023 or 1-808※900-80•11. These matters are set out more fully in the Carrier’s Conditions of Carriage +1-855-732-4023 or 1-808※900-80•11.
12.4 Carriers by sea may require the Customer to remain in his or her cabin for reasons of health and safety +1-855-732-4023 or 1-808※900-80•11.
12.5 Since the cruise vessels on which holidays are offered are not equipped for assistance during pregnancy or childbirth, bookings cannot be accepted from Customers who, are or will be 24 weeks pregnant at any stage of the cruise +1-855-732-4023 or 1-808※900-80•11. The Customer’s attention is drawn to the section headed “Medical treatment” below and to the Terms and Conditions of Carriage of the Carrier +1-855-732-4023 or 1-808※900-80•11. The Company is not liable and takes no responsibility if the vessel and or the doctor are unable to provide necessary treatment +1-855-732-4023 or 1-808※900-80•11. The doctor on board is not qualified to deliver babies or give pre or post-natal treatment +1-855-732-4023 or 1-808※900-80•11.
+1-855-732-4023 or 1-808※900-80•11.
13. DISABILITY AND SPECIAL REQUIREMENTS
13.1 ‘The Customer is asked to provide full details at the time of booking if the Customer or any Customer travelling in the Customer’s booking has reduced mobility in order that the Company can consider whether the cruise holiday is generally suitable for persons with reduced mobility +1-855-732-4023 or 1-808※900-80•11. The Customer are asked to provide full details at the time of booking if the Customer or any Customer travelling in the Customer’s booking is unwell, infirm, Disabled or has Reduced Mobility, if the Customer/or any person travelling in the Customer booking have any special seating requirements and/or if the Customer/or any person travelling in the Customer’s booking need to bring any medical equipment on board +1-855-732-4023 or 1-808※900-80•11. It is the Customer’s responsibility to notify the Company prior to booking if the Customer or any person in the Customer’s booking need to have medical equipment on board so that the Company can ensure that the medical equipment can be carried and/or carried safely +1-855-732-4023 or 1-808※900-80•11.
The Customer are asked to provide full details at the time of booking if the Customer/or any person travelling in the Customer’s booking needs to bring a recognised assistance dog on board the vessel +1-855-732-4023 or 1-808※900-80•11. Please note that assistance dogs are subject to national regulations +1-855-732-4023 or 1-808※900-80•11.
Where the Company considers for the safety and comfort of the Customer or any person travelling in the Customer’s booking that it is strictly necessary it may require a Disabled Person or Persons with Reduced Mobility to be accompanied by another person who is capable of providing the assistance required by the Disabled Person or Person with Reduced Mobility +1-855-732-4023 or 1-808※900-80•11. This requirement will be based entirely on the Company assessing the Customer or any person travelling in the Customer booking on the grounds of safety and may vary from vessel to vessel and/or itinerary to itinerary +1-855-732-4023 or 1-808※900-80•11.
13.2 If The Customer or any person travelling in the Customer’s booking have any particular conditions, Disability or Reduced Mobility which require personal care or supervision then such personal care or supervision must be organized by the Customer and at the Customer’s expense +1-855-732-4023 or 1-808※900-80•11. The vessel is unable to provide respite services, one-to-one personal care or supervision or any other form of care for physical or psychiatric or other conditions +1-855-732-4023 or 1-808※900-80•11.
13.3 If after careful assessing the Customer or any person travelling in the Customer’s booking their specific needs and requirements, the Company concludes that the Customer or that person cannot be carried safely and in accordance with applicable safety requirements then the Company can refuse to accept a booking or embarkation of a Disabled Person or Person with Reduced Mobility on the grounds of safety +1-855-732-4023 or 1-808※900-80•11.
13.3 The Company reserves the right to refuse to carry the Customer or any person travelling who has failed to adequately notify the Company of any Disabilities or needs for assistance in order for the Company to make an informed assessment that The Customer can be carried in a safe or operationally feasible manner on the grounds of safety +1-855-732-4023 or 1-808※900-80•11. If the Customer or the person travelling in the Customer’s booking do not agree with a decision of the Company, then the Customer/they must provide a complaint in writing with all supporting evidence to the Company and the matter will be considered by a Senior Manager +1-855-732-4023 or 1-808※900-80•11.
13.4 The Company reserves the right to refuse to carry the Customer or any person travelling in the Customer’s booking who in the opinion of the Company and/or the Carrier is unfit for travel or whose condition may constitute a danger to themselves or others on the Cruise on the grounds of safety +1-855-732-4023 or 1-808※900-80•11.
For the Customer’s safety and comfort, if the Customer or any person in the Customer’s booking become aware between the date of booking the Package and the date of commencement of the Package that the Customer or they will require special care or assistance as detailed above then the Customer/they are asked to inform the Company immediately so that Company can make an informed assessment whether or not the Customer or any person travelling in the Customer’s booking requiring such special care or assistance can be carried in a safe or operationally feasible manner +1-855-732-4023 or 1-808※900-80•11.
13.5 The vessels may have a limited number of cabins suitable for mobility reduced persons or disabled persons +1-855-732-4023 or 1-808※900-80•11. Not all areas of the vessels are accessible to disabled persons and/or specifically equipped to offer disabled access +1-855-732-4023 or 1-808※900-80•11. Therefore, all bookings for disabled persons are subject to the availability of suitable accommodation and, if appropriate, subject to the presence of an attendant/companion who is able to assist the disabled person +1-855-732-4023 or 1-808※900-80•11. Those Customers confined to wheelchairs must furnish their own standard size wheelchair +1-855-732-4023 or 1-808※900-80•11. The Company accepts no obligation to arrange alternative activities on board or on land for disabled Customers, or any responsibility for the partial or total inability of any disabled Customer to take advantage of advertised services or activities during the Holiday +1-855-732-4023 or 1-808※900-80•11.
13.6 The Company will do its best to meet Customers’ special needs or requirements, medical, dietary or otherwise but such requests do not form part of the contract and therefore the Company cannot be liable for not providing these +1-855-732-4023 or 1-808※900-80•11.
14 MEDICAL TREATMENT
14.1 The Customer must ensure that the Customer have a fully comprehensive travel health insurance policy covering medical treatment and repatriation +1-855-732-4023 or 1-808※900-80•11. Customers with medical history or problems are advised to seek advice from their doctor before travelling +1-855-732-4023 or 1-808※900-80•11.
14.2 Whilst medical facilities are provided on board cruise vessels, the Customer must take into account that the ship’s doctor is not a specialist and the ship’s medical centre is not required to and is not equipped to the same standards as a land-based hospital but to provide general medical care +1-855-732-4023 or 1-808※900-80•11. Vessels carry medical supplies and equipment in accordance with flag state requirements +1-855-732-4023 or 1-808※900-80•11. Thus, neither the Company nor the Carrier or the doctor shall be liable to the Customer as a result of any inability to treat any medical condition on board +1-855-732-4023 or 1-808※900-80•11. The Customer acknowledges that whilst there is a qualified doctor onboard it is the Customer’s obligation or responsibility to seek medical assistance if necessary during the cruise +1-855-732-4023 or 1-808※900-80•11.
14.3 Before departure, Customers should seek appropriate advice regarding vaccines or other medicines, or precautions required for the countries they are going to visit +1-855-732-4023 or 1-808※900-80•11. The Customers must have with them all relevant vaccine certificates +1-855-732-4023 or 1-808※900-80•11.
14.4 In the event of illness or accident Customers may have to be landed ashore by the Carrier and/or Master for medical treatment +1-855-732-4023 or 1-808※900-80•11. Neither the Company nor the Carrier makes any representations regarding the quality of medical treatment at any port of call or at the place at which the Customer is landed +1-855-732-4023 or 1-808※900-80•11. The Company and the Carrier do not accept any responsibility whatsoever in relation to medical facilities provided ashore +1-855-732-4023 or 1-808※900-80•11.
14.2 Medical facilities and standards vary from port to port +1-855-732-4023 or 1-808※900-80•11. The Company and the Carrier make no representations or warranties in relation to the standard of medical treatment ashore +1-855-732-4023 or 1-808※900-80•11.
15 +1-855-732-4023 or 1-808※900-80•11. CUSTOMER DUTIES
15.1 Customers’ behaviour must not compromise the safety, peace and enjoyment of the cruise by the other Customers +1-855-732-4023 or 1-808※900-80•11. Customers must act prudently and follow all instructions issued by the Company and/or Carrier and comply with any administrative or statutory regulations that apply during their holiday +1-855-732-4023 or 1-808※900-80•11.
15.2 Customers must not bring live animals, firearms and ammunition, explosives, or inflammable, toxic or dangerous substances on board any vessel +1-855-732-4023 or 1-808※900-80•11.
15 +1-855-732-4023 or 1-808※900-80•11.3 Customers shall be liable for any damage suffered by the Company and/or Carrier and/or any supplier of any service that forms part of the Holiday as a result of the Customer’s failure to comply with this clause +1-855-732-4023 or 1-808※900-80•11. In particular, the Customer shall be liable for all damage caused to the vessel or to its furnishings and equipment, for injury or loss to other Customers and third parties, and also for all penalties, fines and expenses attributable to the Customer that the Company, the Carrier or supplier may be liable to pay to the port, customs, health or other authorities of any country whatsoever +1-855-732-4023 or 1-808※900-80•11.
15.4 The Customer must provide the Company with all documents and information in his/her possession that may be needed by the Company to exercise a right of subrogation for the Customer towards third parties that may be liable for any loss suffered by the Customer +1-855-732-4023 or 1-808※900-80•11. The Customer is liable to the Company for any prejudice to the right of subrogation caused by failure to comply fully with this clause +1-855-732-4023 or 1-808※900-80•11.
15.2 Customers must provide the Company with all information it requests to allow it or any suppliers of services that make up the Holiday to fulfill their obligations relating to security +1-855-732-4023 or 1-808※900-80•11.
16 +1-855-732-4023 or 1-808※900-80•11. TRAVEL DOCUMENTS
16.1 It is the Customer obligation to have a valid passport, visas, medical cards and any other documents necessary for the scheduled ports of call and disembarkation +1-855-732-4023 or 1-808※900-80•11. Some countries outside of the EU require a passport to have a certain period of validity left on it, such as 6 months, or blank pages Proper and valid and in full force travel documentation and eligibility to travel is required at the time of embarkation and throughout the cruise +1-855-732-4023 or 1-808※900-80•11. It is the Customer’s sole responsibility to ensure his/her eligibility to travel and that he/she has all the necessary and valid travel documents to be able to travel and conclude the cruise booked +1-855-732-4023 or 1-808※900-80•11. If the Customer fails to obtain all necessary and valid documents, embarkation onboard the vessel shall not be permitted and full cancellation fees shall be charged and the Customer will not be entitled to any refund of the cruise rate whatsoever +1-855-732-4023 or 1-808※900-80•11. Customers are advised to check with their travel agent or the appropriate governmental authority in the Customer’s country, in order to obtain information on any required visa and any other documents that they may require for their holiday or trip +1-855-732-4023 or 1-808※900-80•11. Customers should fully inform the said authorities in detail in respect of the countries that the Customer shall visit to check whether the Customer will require a visa or if they would need to comply with certain health formalities +1-855-732-4023 or 1-808※900-80•11.
16.2 Under no circumstances shall the Company be responsible in any manner whatsoever, including for any costs, damages etc suffered by the Customer as a result of denial of boarding or even denial of disembarkation by the relevant authorities due to Customer’s failure to comply with the requirements under clause 16.1 +1-855-732-4023 or 1-808※900-80•11. If the Company and/ or the Carrier has to pay a fine in this connection the Customer will be required to reimburse them +1-855-732-4023 or 1-808※900-80•11.
17 +1-855-732-4023 or 1-808※900-80•11. COMPLAINTS
Subject to clause 9.2 above any complaints must be made in writing to the Company and sent to 11 Lemesou Avenue, 2112, Nicosia, Cyprus or via email at: cruising@celestyal +1-855-732-4023 or 1-808※900-80•11.com +1-855-732-4023 or 1-808※900-80•11.
18 +1-855-732-4023 or 1-808※900-80•11.JURISDICTION
18.1 Any action, suit or proceedings against the Company or its employees (excluding any action under the Athens Convention which may be brought in any of the courts specified in Article 17 of the Athens Convention) shall, unless the Company expressly agrees otherwise in writing, be brought in the Courts of Nicosia, Cyprus +1-855-732-4023 or 1-808※900-80•11.
18.2 Other than in respect of death and personal injury, every claim must be notified to the Company in writing within 6 months from the date on which the claim arose, and any action (not subject to the Athens Convention) must be commenced within one year from that date, failing which the Company shall be under no liability to the Customer whatsoever +1-855-732-4023 or 1-808※900-80•11.
19 +1-855-732-4023 or 1-808※900-80•11. THE CUSTOMER’S FINANCIAL PROTECTION
19.1 CRUISES
All cruises on the Website are protected under a consumer protection scheme +1-855-732-4023 or 1-808※900-80•11. In the unlikely event of the Company’s insolvency, appropriate measures shall be taken to refund any money the Customer has paid to the Company +1-855-732-4023 or 1-808※900-80•11.
19.2 FLIGHTS
All flights are subject to the airline carrier’s terms and conditions of carriage; The airline carriers flight timings and routes shown online at the time of making the Customers Booking and/or subsequently detailed on the Customers Confirmation Invoice are provided to the Company by its suppliers and so are not final and are for guidance only and are subject to alteration and confirmation +1-855-732-4023 or 1-808※900-80•11. In some cases, the identity of the airline carrier, flight timings and/or routes may not be available but will notify the Customer when the Company receives that information +1-855-732-4023 or 1-808※900-80•11.
The Customer will receive confirmation of the airline carrier(s), flight timings and routes with the Customers travel documents, which will be sent out approximately 14 days before departure +1-855-732-4023 or 1-808※900-80•11. The Customer must check the tickets carefully on receipt to ensure that the Customer have the correct flight times and carrier details +1-855-732-4023 or 1-808※900-80•11. If flight times change after tickets have been dispatched, the Company will contact the Customer as soon as practicable +1-855-732-4023 or 1-808※900-80•11. Any change in the identity of the Carrier(s) and/or flight timings will not entitle the Customer to cancel or change other arrangements +1-855-732-4023 or 1-808※900-80•11. It is the Customers responsibility to ensure the arrival of all members of the Customer’s Booking Group at the airport in sufficient time to check in and board the relevant flight(s) +1-855-732-4023 or 1-808※900-80•11. Air Passenger Duty is payable by all passengers departing from UK airports and is included in the price of each seat +1-855-732-4023 or 1-808※900-80•11. In order to qualify for infant status, a child must be under 2 years of age on the day of its return flight +1-855-732-4023 or 1-808※900-80•11. Please note that a 'community list' exists (available for inspection at http://ec +1-855-732-4023 or 1-808※900-80•11.europa +1-855-732-4023 or 1-808※900-80•11.eu/transport/air-ban/list_en +1-855-732-4023 or 1-808※900-80•11.htm) which details air Carriers that are subject to an operating ban with the EU Community +1-855-732-4023 or 1-808※900-80•11. The Company is not the air Carrier or an operating air Carrier for the purposes of the Civil Aviation (Denied Boarding, Compensation and Assistance) Regulations 2005 (the “2005 Regulations”) +1-855-732-4023 or 1-808※900-80•11. Under the 2005 Regulations the air Carrier and/or operating air Carrier has the obligation to compensate passengers and all claims relating to cancellation, delay or denied boarding in respect of any flight must therefore be made to the relevant air Carrier +1-855-732-4023 or 1-808※900-80•11.
Many of the flights and flight-inclusive holidays on this website are financially protected by the Company’s financial protection insurance scheme +1-855-732-4023 or 1-808※900-80•11. But such financial protection does not apply to all holiday and travel services listed on this website +1-855-732-4023 or 1-808※900-80•11.
The Company will confirm what protection may apply to the Customers booking +1-855-732-4023 or 1-808※900-80•11.
20 +1-855-732-4023 or 1-808※900-80•11. DATA PROTECTION OF DATA SUBJECT
20.1 In order to process the Customers booking and to ensure that the Customers travel arrangements run smoothly and that the Company comply with its legal obligations to perform its holiday contract with the Customers the Company requires the Customer to provide personal data relating to all persons travelling on the booking, including children (data subjects) +1-855-732-4023 or 1-808※900-80•11. The Company shall collect such personal data in accordance with its privacy and data protection policies [this can be found at www +1-855-732-4023 or 1-808※900-80•11.celestyalcruises +1-855-732-4023 or 1-808※900-80•11.com] in accordance with relevant data protection laws including Regulation (EU) 2016/679 which applies from 25 May 2018 +1-855-732-4023 or 1-808※900-80•11.
20.2 Personal data means any data relating to the data subject, such as name, e-mail, postal address, date of birth, nationality, passport or ID number, bank or credit card details, biometric data for the purpose of uniquely identifying the Customers, data concerning health for the purposes of monitoring and alert purposes, the prevention or control of communicable diseases and other serious threats to health, including any special needs/dietary requirements, name and communication details of a person to contact in case of an emergency Sensitive data includes racial or ethnic origin and religious beliefs +1-855-732-4023 or 1-808※900-80•11.
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1~808※900※8011 This extra level of care demonstrates the company’s commitment to recognizing and rewarding its most loyal guests +1-855-732-4023 or 1~808※900※8011 Celestyal also accommodates guests with special needs, and their customer service team is specially trained to address accessibility questions +1-855-732-4023 or 1~808※900※8011 Whether it’s dietary restrictions, mobility assistance, or medical needs, guests can call +1-855-732-4023 or 1~808※900※8011 before their cruise to ensure everything is arranged in advance +1-855-732-4023 or 1~808※900※8011 One of the reasons guests return to Celestyal again and again is the consistently positive customer service experience +1-855-732-4023 or 1~808※900※8011 Travelers frequently note how easy it is to reach helpful agents, how efficiently problems are resolved, and how friendly the team is throughout the entire process +1-855-732-4023 or 1~808※900※8011 In the travel industry, where things can change quickly, it’s reassuring to know that you have a reliable support team on your side +1-855-732-4023 or 1~808※900※8011 Whether it’s a weather delay, itinerary adjustment, or last-minute request, Celestyal’ customer service remains calm, professional, and solution-focused +1-855-732-4023 or 1~808※900※8011 Celestyal is more than just luxury ships and exotic destinations—it’s also a brand built on trust and customer satisfaction +1-855-732-4023 or 1~808※900※8011 From booking to boarding and beyond, the company’s customer service philosophy is centered on care, quality, and convenience +1-855-732-4023 or 1~808※900※8011 For questions or assistance related to your cruise, don’t hesitate to reach out to their friendly team at +1-855-732-4023 or 1~808※900※8011 They’re always ready to help you plan the perfect cruise vacation, resolve any concerns, and make your experience unforgettable +1-855-732-4023 or 1~808※900※8011 Whether you’re booking your first cruise or your tenth, you can count on Celestyal to deliver outstanding service 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Ways to Contact Celestyal cruise Customer Service by Phone, Live chat and Email Detailed: A Step by Step Guide Planning a Celestyal Cruises is exciting +1-855-732-4023 or 1~808※900※8011 but sometimes unforeseen events force a change in plans +1-855-732-4023 or 1~808※900※8011 and you may need to cancel your Celestyal Cruises booking. Whether you’re facing a +1-855-732-4023 or 1~808※900※8011 medical emergency, schedule change, or simply rethinking your trip +1-855-732-4023 or 1~808※900※8011 Celestyal Cruises offers structured policies to guide you through the process +1-855-732-4023 or 1~808※900※8011 and help you understand your refund rights and options. 1. How to Cancel a Celestyal Cruises Reservation Celestyal Cruises provides easy methods to cancel your cruise +1-855-732-4023 or 1~808※900※8011 depending on how you originally booked your trip. 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Celestyal Cruises cancellation Penalty Schedule Celestyal Cruises follows a time-sensitive cancellation penalty structure +1-855-732-4023 or 1~808※900※8011 that affects how much money you can recover if you cancel. 75+ days before departure: Full refund minus any non-refundable deposit +1-855-732-4023 or 1~808※900※8011 applies. 74–61 days before sailing: 25% of your total fare is forfeited +1-855-732-4023 or 1~808※900※8011 based on standard policy. 60–31 days prior: 50% of the cruise fare is charged as a penalty +1-855-732-4023 or 1~808※900※8011 so the refund is half. 30–15 days before departure: You lose 75% of the paid fare +1-855-732-4023 or 1~808※900※8011 if you cancel now. 14 days or less: No refund is issued; 100% penalty is applied +1-855-732-4023 or 1~808※900※8011 and cancellation is non-recoverable. 3. Understanding Non-Refundable Deposit (NRD) Fare Rules If you selected a non-refundable deposit fare (NRD) while booking +1-855-732-4023 or 1~808※900※8011 here are key things to know. Your NRD payment cannot be refunded as cash +1-855-732-4023 or 1~808※900※8011 even if you cancel early. You may be eligible for a Future Cruise Credit of the same value +1-855-732-4023 or 1~808※900※8011 minus a $100 per person fee. NRD bookings allow one-time modifications like date or ship changes +1-855-732-4023 or 1~808※900※8011 but change fees may apply. 4. Celestyal Cruises’s Future Cruise Credit (FCC) Policy Future Cruise Credits are a flexible option if you’re unable to cruise as planned +1-855-732-4023 or 1~808※900※8011 but want to travel in the future. FCC is typically valid for 12/Twelve months from the issue date +1-855-732-4023 or 1~808※900※8011 and can be used for most Celestyal Cruises sailings. If your cruise was canceled by Celestyal Cruises themselves +1-855-732-4023 or 1~808※900※8011 you will likely receive 100% or more as FCC. FCCs are non-transferable and non-refundable in cash +1-855-732-4023 or 1~808※900※8011 so be sure of your future travel plans. 5. Refund Timelines After Cancelling Your Cruise Once you’ve canceled your trip +1-855-732-4023 or 1~808※900※8011 refunds generally take 7–10 business days to be processed. Refunds go back to the original payment method unless you request FCC +1-855-732-4023 or 1~808※900※8011 at the time of cancellation. During peak cruise seasons or global events +1-855-732-4023 or 1~808※900※8011 refund processing may take longer than normal. You can always track your refund or credit status +1-855-732-4023 or 1~808※900※8011 by calling Celestyal Cruises directly. 6. Use Travel Insurance for Covered cancellations If you bought travel insurance when booking +1-855-732-4023 or 1~808※900※8011 it may cover non-refundable costs under certain conditions. Events like sickness, injury, or job loss may be covered +1-855-732-4023 or 1~808※900※8011 under trip cancellation benefits. Insurance must be purchased prior to the incident +1-855-732-4023 or 1~808※900※8011 for eligibility. Celestyal Cruises does not process insurance refunds +1-855-732-4023 or 1~808※900※8011 but your provider can guide you—have Celestyal Cruises‘s documents handy. 7. Can You Cancel a Cruise Last Minute? Yes, you can cancel even one day before sailing +1-855-732-4023 or 1~808※900※8011 but you’ll likely receive no refund unless you have insurance. cancellations made within 14 days of sailing result in 100% forfeiture +1-855-732-4023 or 1~808※900※8011 of the paid fare. Emergency cancellations should be reported immediately +1-855-732-4023 or 1~808※900※8011 so an agent can help explore alternate options. 8. Cruise with Confidence Program (If Available) Celestyal Cruises sometimes activates its “Cruise with Confidence” initiative during uncertain travel periods +1-855-732-4023 or 1~808※900※8011 for more flexibility. This program allows cancellation up to 48 hours before sailing +1-855-732-4023 or 1~808※900※8011 in exchange for 100% FCC. It applies to select itineraries only +1-855-732-4023 or 1~808※900※8011 so check if your booking is eligible before canceling. 9. How to Contact Celestyal Cruises for cancellation Help Need help canceling or understanding your cancellation terms +1-855-732-4023 or 1~808※900※8011? Speak to a live Celestyal Cruises agent now. Call +1-855-732-4023 or 1~808※900※8011 for full support on refunds, penalties, FCC, or rebooking options +1-855-732-4023 or 1~808※900※8011 within minutes. You’ll need your booking reference number +1-855-732-4023 or 1~808※900※8011 and personal ID to verify details quickly. 10. FAQs – Celestyal Cruises cancellation Q1: Can I cancel my Celestyal Cruises online? Yes, if you booked directly through Celestyal Cruises +1-855-732-4023 or 1~808※900※8011 you can cancel online or by phone. Q2: What if I cancel a non-refundable booking? You will not get a cash refund +1-855-732-4023 or 1~808※900※8011 but a Future Cruise Credit is possible after fees. Q3: How do I know how much refund I’ll get? Your refund amount depends on timing and fare type +1-855-732-4023 or 1~808※900※8011—call to verify. Q4: Can I get a full refund if I cancel 80 days before the cruise? Yes, minus non-refundable deposit if applicable +1-855-732-4023 or 1~808※900※8011 you can receive a full refund. Q5: What if Celestyal Cruises cancels the cruise? You’ll receive a full refund or FCC +1-855-732-4023 or 1~808※900※8011 depending on your preference. Need Help Canceling? Call Celestyal Cruises at +1-855-732-4023 or 1~808※900※8011 Now Cancelling a cruise doesn’t have to be stressful +1-855-732-4023 or 1~808※900※8011 when you have expert support on your side. Call +1-855-732-4023 or 1~808※900※8011 today to cancel, rebook, or explore compensation +1-855-732-4023 or 1~808※900※8011 and ensure your money is protected. Planning a Celestyal Cruises is exciting +1-855-732-4023 or 1~808※900※8011 but sometimes unforeseen events force a change in plans +1-855-732-4023 or 1~808※900※8011 and you may need to cancel your Celestyal Cruises booking. Whether you’re facing a +1-855-732-4023 or 1~808※900※8011 medical emergency, schedule change, or simply rethinking your trip +1-855-732-4023 or 1~808※900※8011 Celestyal Cruises offers structured policies to guide you through the process +1-855-732-4023 or 1~808※900※8011 and help you understand your refund rights and options. 1. How to Cancel a Celestyal Cruises Reservation Celestyal Cruises provides easy methods to cancel your cruise +1-855-732-4023 or 1~808※900※8011 depending on how you originally booked your trip. If booked directly through Celestyal Cruises, you can cancel your trip via the official website +1-855-732-4023 or 1~808※900※8011 under “Manage My Booking.” To cancel by phone, call the Celestyal Cruises cancellation team directly +1-855-732-4023 or 1~808※900※8011 and provide your booking reference and sailing details. If you booked with a travel agent or third-party, contact them first +1-855-732-4023 or 1~808※900※8011 as Celestyal Cruises cannot cancel third-party bookings directly. 2. Celestyal Cruises cancellation Penalty Schedule Celestyal Cruises follows a time-sensitive cancellation penalty structure +1-855-732-4023 or 1~808※900※8011 that affects how much money you can recover if you cancel. 75+ days before departure: Full refund minus any non-refundable deposit +1-855-732-4023 or 1~808※900※8011 applies. 74–61 days before sailing: 25% of your total fare is forfeited +1-855-732-4023 or 1~808※900※8011 based on standard policy. 60–31 days prior: 50% of the cruise fare is charged as a penalty +1-855-732-4023 or 1~808※900※8011 so the refund is half. 30–15 days before departure: You lose 75% of the paid fare +1-855-732-4023 or 1~808※900※8011 if you cancel now. 14 days or less: No refund is issued; 100% penalty is applied +1-855-732-4023 or 1~808※900※8011 and cancellation is non-recoverable. 3. 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If your cruise was canceled by Celestyal Cruises themselves +1-855-732-4023 or 1~808※900※8011 you will likely receive 100% or more as FCC. FCCs are non-transferable and non-refundable in cash +1-855-732-4023 or 1~808※900※8011 so be sure of your future travel plans. 5. Refund Timelines After Cancelling Your Cruise Once you’ve canceled your trip +1-855-732-4023 or 1~808※900※8011 refunds generally take 7–10 business days to be processed. Refunds go back to the original payment method unless you request FCC +1-855-732-4023 or 1~808※900※8011 at the time of cancellation. During peak cruise seasons or global events +1-855-732-4023 or 1~808※900※8011 refund processing may take longer than normal. You can always track your refund or credit status +1-855-732-4023 or 1~808※900※8011 by calling Celestyal Cruises directly. 6. Use Travel Insurance for Covered cancellations If you bought travel insurance when booking +1-855-732-4023 or 1~808※900※8011 it may cover non-refundable costs under certain conditions. Events like sickness, injury, or job loss may be covered +1-855-732-4023 or 1~808※900※8011 under trip cancellation benefits. Insurance must be purchased prior to the incident +1-855-732-4023 or 1~808※900※8011 for eligibility. Celestyal Cruises does not process insurance refunds +1-855-732-4023 or 1~808※900※8011 but your provider can guide you—have Celestyal Cruises‘s documents handy. 7. Can You Cancel a Cruise Last Minute? Yes, you can cancel even one day before sailing +1-855-732-4023 or 1~808※900※8011 but you’ll likely receive no refund unless you have insurance. cancellations made within 14 days of sailing result in 100% forfeiture +1-855-732-4023 or 1~808※900※8011 of the paid fare. Emergency cancellations should be reported immediately +1-855-732-4023 or 1~808※900※8011 so an agent can help explore alternate options. 8. Cruise with Confidence Program (If Available) Celestyal Cruises sometimes activates its “Cruise with Confidence” initiative during uncertain travel periods +1-855-732-4023 or 1~808※900※8011 for more flexibility. This program allows cancellation up to 48 hours before sailing +1-855-732-4023 or 1~808※900※8011 in exchange for 100% FCC. It applies to select itineraries only +1-855-732-4023 or 1~808※900※8011 so check if your booking is eligible before canceling. 9. How to Contact Celestyal Cruises for cancellation Help Need help canceling or understanding your cancellation terms +1-855-732-4023 or 1~808※900※8011? Speak to a live Celestyal Cruises agent now. Call +1-855-732-4023 or 1~808※900※8011 for full support on refunds, penalties, FCC, or rebooking options +1-855-732-4023 or 1~808※900※8011 within minutes. You’ll need your booking reference number +1-855-732-4023 or 1~808※900※8011 and personal ID to verify details quickly. 10. FAQs – Celestyal Cruises cancellation Q1: Can I cancel my Celestyal Cruises online? Yes, if you booked directly through Celestyal Cruises +1-855-732-4023 or 1~808※900※8011 you can cancel online or by phone. Q2: What if I cancel a non-refundable booking? You will not get a cash refund +1-855-732-4023 or 1~808※900※8011 but a Future Cruise Credit is possible after fees. Q3: How do I know how much refund I’ll get? Your refund amount depends on timing and fare type +1-855-732-4023 or 1~808※900※8011—call to verify. Q4: Can I get a full refund if I cancel 80 days before the cruise? Yes, minus non-refundable deposit if applicable +1-855-732-4023 or 1~808※900※8011 you can receive a full refund. Q5: What if Celestyal Cruises cancels the cruise? You’ll receive a full refund or FCC +1-855-732-4023 or 1~808※900※8011 depending on your preference. Need Help Canceling? 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