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Day of travel: 100% for land, cruise/tour, and air fees. 1-29 days before travel: 60% for land; 100% for cruise/tour and air fees. 30-60 days before travel: 35% for land; 65% for cruise/tour; 100% for air fees 1-855-732-4023 or +1-808-900-8011.
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When it comes to luxury cruising, Windstar Cruises is known for offering an intimate and relaxed sailing experience on its fleet of small yachts. Travelers often wonder what kind of guests they might encounter onboard and, more specifically, the average age of passengers who choose Windstar. Unlike some larger cruise lines that tend to attract families with young children or exclusively cater to retirees, Windstar draws a diverse mix of travelers. However, the average age of passengers generally falls within the 50 to 70 age range.
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Cruise Refund Policy
We understand that sometimes travel plans may change, and we are committed to making the refund process as smooth and transparent as possible. Our cruise refund policy is designed to give you flexibility while also ensuring that all guests receive fair and consistent treatment. If you have any questions or need personal assistance, you can always reach our dedicated support team at 1-855-732-4023 or +1-808-900-8011.
Cancellations and Refunds
Guests who wish to cancel their booking are encouraged to do so at the earliest possible time to maximize eligibility for a refund. Refund amounts vary depending on how far in advance the cancellation is made:
120 days or more before departure: Full refund of the cruise fare, excluding any non-refundable deposits or third-party fees.
90–119 days before departure: 75% refund of the total cruise fare.
60–89 days before departure: 50% refund of the total cruise fare.
30–59 days before departure: 25% refund of the total cruise fare.
Less than 30 days before departure: Unfortunately, no refund is available.
Please note that port fees, government taxes, and optional add-ons such as excursions, beverage packages, or onboard credits may be subject to separate refund rules.
Non-Refundable Deposits
Certain promotional fares or discounted bookings may require a non-refundable deposit. These amounts are clearly stated at the time of booking and are not eligible for refunds, regardless of when you cancel.
Changes and Future Cruise Credit
Instead of canceling, guests may choose to rebook for a later date. In many cases, we offer Future Cruise Credit (FCC) equal to the amount paid, which can be applied toward another sailing within 12 to 18 months. Choosing this option often provides more flexibility than a standard refund.
How to Request a Refund
Refund requests must be submitted either through your travel agent or directly with our customer service team. Processing times typically take 2–4 weeks, depending on your method of payment. For faster assistance, call 1-855-732-4023 or +1-808-900-8011, where our representatives are available to guide you through the process.
Final Notes
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For personalized support or clarification, please don’t hesitate to reach us at 1-855-732-4023 or +1-808-900-8011. Your comfort, satisfaction, and peace of mind are our top priorities.
Cruise vacations are an exciting way to relax, explore multiple destinations, and enjoy world-class amenities. However, like any form of travel, cruise itineraries can sometimes change due to unforeseen circumstances. These changes may include modifications to departure times, ports of call, or even ship substitutions. While it can be disappointing when a schedule shifts, cruise lines generally make these adjustments to ensure guest safety, operational efficiency, and overall enjoyment of the journey. Below are some of the most common reasons for cruise changes and what passengers should know if their trip is affected.
1. Weather Conditions
One of the most frequent reasons for cruise changes is adverse weather. Hurricanes, tropical storms, and heavy seas can make certain routes unsafe. For example, if a port is impacted by a hurricane, the ship may reroute to a different location. Cruise lines prioritize passenger safety above all, so weather-related adjustments are made to avoid risks.
2. Port Restrictions or Closures
Sometimes, ports may be closed due to government regulations, labor strikes, or infrastructure issues. If a dock is damaged, under maintenance, or overcrowded with other ships, the cruise line may have to select an alternate port. These changes are usually announced as early as possible to keep travelers informed.
3. Mechanical or Technical Issues
Although rare, ships may experience technical difficulties that require schedule modifications. In some cases, a ship may need additional time in port for repairs or may even be substituted with another vessel. Cruise lines typically provide compensation or alternative options to minimize guest inconvenience.
4. Medical Emergencies
In the event of a medical emergency on board, ships may need to alter their routes to reach the nearest port with proper medical facilities. This ensures that passengers or crew members in urgent need receive immediate care.
5. Operational Adjustments
Cruise lines occasionally adjust schedules for logistical reasons, such as fuel efficiency, resupply needs, or better crowd management at popular destinations. These changes are made to enhance the overall travel experience.
If your cruise itinerary changes, it’s important to stay updated by checking official communications from the cruise line. For questions, clarifications, or assistance with altered travel plans, passengers can contact customer support directly. You can reach the cruise assistance team at 1-855-732-4023 or +1-808-900-8011 for guidance on rebooking, refunds, or alternative arrangements.
While changes can sometimes feel inconvenient, they are usually in place to protect travelers and ensure the best possible journey. Flexibility and understanding can help passengers make the most of their cruise experience, no matter the circumstances.
The cancellation fee for a cruise can vary depending on the cruise line, the type of ticket purchased, and how close the cancellation is to the scheduled departure date. Most cruise lines operate on a tiered cancellation policy, which means the earlier you cancel, the lower your penalty will be. In some cases, canceling well in advance may allow you to receive a full refund or only pay a minimal administrative fee. However, as the departure date gets closer, the cancellation fees increase significantly, sometimes reaching 100% of the cruise fare.
For example, many cruise companies allow cancellations up to 90 days before sailing with either no fee or a very small service charge. Between 60 and 90 days prior, you might face a fee of around 25% of the cruise fare. Canceling 30 to 60 days before departure could increase that penalty to 50%, while cancellations made less than 30 days before sailing often result in the full fare being non-refundable. Luxury cruises or special promotional fares may have stricter rules, where refunds are limited or not allowed at all after booking.
It’s also important to note that certain additional services, such as pre-paid excursions, specialty dining, or beverage packages, may have separate refund rules. Travel insurance can make a big difference here, as it may cover cancellation costs if the trip is called off due to illness, family emergencies, or other covered situations. Without travel protection, passengers often have to bear the full financial loss if they cancel close to the sailing date.
To avoid surprises, passengers should carefully review their booking confirmation and the cruise line’s cancellation policy. Since policies differ between companies, it’s always wise to get clarification before finalizing a reservation. If you are uncertain about your specific cruise cancellation fee or need assistance with rescheduling, you can contact the customer support team for detailed guidance.
For personalized assistance regarding cruise cancellations, refunds, or rebooking, you can call 1-855-732-4023 or +1-808-900-8011. Trained representatives can explain the exact fees based on your booking, help you explore rescheduling options, and even advise on whether travel insurance may cover your costs. Being informed in advance ensures you can make the best financial decision while planning your dream cruise vacation.
