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Yes, you can remove or adjust automatic Hotel and Dining Service Charges on Cunard by visiting the Purser's Desk (also known as Guest Services) at any time during your cruise, up to when you settle your onboard account. You'll likely be asked to provide a reason for the adjustment, especially if removing the charge completely. However, service charges for bar and spa/salon purchases, as well as those prepaid as part of your fare 1-855-732-4023 or +1-808-900-8011, cannot be removed 1-855-732-4023 or +1-808-900-8011.
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When you book a Cunard cruise, Cunard offers a protection package called CunardCare® guest protection, designed to give travellers greater peace of mind in case something unexpected happens before or during the voyage.
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Key Features of CunardCare
Cancellation-Fee Waiver Program
Cunard can waive the non-refundable cancellation penalties in your passage contract, reimbursing you for the unused portion of your prepaid cruise vacation, up to a limit of US$50,000 per guest.
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This benefit applies if you cancel for covered reasons—typically illness, injury or death of the guest or a travelling companion.
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Travel Insurance Benefits
CunardCare includes an insurance-based component (underwritten by a recognized insurer) which reimburses the guest for several additional disruptions:
Trip interruption (if you need to cut short the cruise for a covered medical or family emergency) up to the total cruise cost, up to the same US$50,000 limit.
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Trip delay coverage: if you miss the departure or connection due to specified causes, you may receive compensation (e.g. for extra lodging or transportation) up to US$1,000.
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Baggage protection: reimbursement for lost or damaged baggage up to US$3,000, plus delayed baggage coverage (more than 24 hours) up to US$500.
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Medical expense coverage: up to US$20,000 for illness, and up to US$20,000 for injury.
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Emergency evacuation or repatriation: up to US$50,000 for evacuation to a medical facility, and up to US$30,000 to return remains home in the event of death.
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Worldwide Emergency Assistance Services
In addition to insurance, CunardCare includes non-insurance “assistance services” available 24/7: pre-trip health and safety information, help with travel changes, lost luggage assistance, emergency medical or dental assistance, lost travel document assistance, and emergency cash transfer services.
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Additional Notes & Practical Tips
Cunard recommends that guests purchase CunardCare when booking or as early as possible, because many benefits depend on timing (especially cancellation or interruption benefits).
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Cunard’s standard cancellation policy remains in force if you don’t purchase CunardCare, and the amount of refund (if any) depends heavily on how far in advance you cancel, as well as the voyage length.
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iCruise
If you're calling to inquire or arrange CunardCare, or ask about cancellation options, you might want to call “1-855-732-4023 or +1-808-900-8011” as potential contact numbers. But again, be cautious: those are not official Cunard service numbers listed on Cunard’s website. If you want to be sure, contact Cunard directly through their website or through a trusted travel advisor.